Enabling Technology Program

The digital strategy 2018–22 outlines the APVMA’s current information and communication technology (ICT) challenges and our vision for becoming a digitally enabled regulator by 2022.

The 2018–19 Budget allocated $10.1 million towards the digital strategy which will support our relocation to Armidale, modernise service delivery and support improved operational performance.

Our relocation provides us with the opportunity to refine our business and build for the future, enabling our world leading regulatory services to be delivered from regional Australia.

The digital strategy provides the framework for an enabling technology program to address our ageing ICT infrastructure in a way that will stabilise, digitise and modernise our regulatory service delivery.

Procurement activity associated with our enabling technology program will be progressed in accordance with the Commonwealth Procurement Framework. Vendor selection and subsequent procurement of products and services will take place in July-August of 2018, as seen in this indicative schedule of the Enabling Technology program.

ICT projects and objectives

The enabling technology program will deliver ICT improvements and stabilisation across five key areas:

Infrastructure services

Migration of the existing ICT infrastructure to a cloud services provider offering, as a minimum, Platform as a Service (PaaS), Backup as a Service (BaaS) and Security as a Service (SECaaS).

Our current ICT environment is a physical equipment environment, hosted and supported by a third-party data centre provider.

Unified communications and collaboration

Implementation of a telecommunications and collaboration solution enabling APVMA staff mobility, remote eWorking (teleworking) and virtual teaming capability while maintaining the authority’s corporate presence with clients and external stakeholders.

Digitisation of analogue records

Digitising high-use and mandatory files required by our staff to ensure information critical to the timely delivery of APVMA services is available to staff in a digital and secure format at any time and at any location. This digitisation work will also deliver necessary enhancements to the authority’s document & records management system and support the move to a Software as a Service (SaaS) cloud-hosted arrangement.

IT service management and support

Establishing contracted services for ICT Service Management functions (e.g. help-desk, ticketing, incident management and end-user device repair) to meet the needs of our staff, ensuring they have a reliable, effective and timely response. Through the procurement process, we will consider the scope for integrated ICT support for teleworkers and determine the best support method that can be implemented for our network of regulatory scientists.

Business application improvement

Initially this project will focus on early introduction of a Client Relationship Management (CRM) capability, workflow management, and business intelligence capability. The full scope of this work will be determined in line with the delivery of unified communication technology to ensure applications function on a new infrastructure and leverage new collaboration capabilities.

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